Returns & Exchanges

At Thomson & Scott, we strive to ensure your premium non-alcoholic beverages arrive in perfect condition. If you receive a damaged or incorrect order, we offer a 14-day return window for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email within 14 days of delivery, providing your order number and a brief explanation for the return.

• 2.
  Submit Documentation

  For items damaged during transit, please attach high-resolution photos of the packaging and the affected bottles to expedite your claim.

• 3.
  Package Securely

  Ensure the bottles are placed back in their original protective packaging to prevent further breakage during the return shipment.

• 4.
  Receive Refund or Replacement

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method or dispatch a replacement within 5 business days.